It’s best to book appointments in advance to ensure you get your time of choice, however same-day appointments are also available.
Simply call our reception on 6361 8448.
Frequently asked questions
HOW DO I CONTACT A DOCTOR AFTER HOURS?
Our practice is open weekdays from 8.30am to 6pm. To ensure you can always reach a doctor outside these hours, we have a doctor on call 24/7 on weekdays and team up with other local doctors to cover holidays and weekends. Please call our reception on 6361 8448 at any time to hear a message giving you the relevant doctor’s contact details.
DO YOU BULK BILL?
Children, students and pensioners are bulk billed, as are Veterans’ Affairs card holders. Health Care card holders are bulk billed at the doctor’s discretion. For other patients, full payment is expected according to our fee structure below.
CAN I MAKE AN EMERGENCY APPOINTMENT?
If you have an urgent problem, please let us know so we can see you as soon as possible. If there are no appointments available, we will always endeavor to make a doctor or nurse available to see you. If you have a life-threatening emergency, please dial 000 for an ambulance or go directly to the Orange Health Service Emergency Department at 1530 Forest Road.
DO YOU TAKE NEW PATIENTS?
We welcome new patients. When you call to make your appointment, please have your Medicare Card and contact details handy. If it’s your first time, please arrive 10 minutes before your scheduled appointment and ensure you have your Medicare card, contact details and any concession cards with you.
DO YOU WRITE PRESCRIPTIONS FOR NEW PATIENTS?
To minimise the resultant harms and risks occurring with drug-seeking behaviour, our practice does not prescribe drugs of dependence to new patients to the practice.
DO I NEED TO BOOK AN APPOINTMENT FOR REPEAT PRESCRIPTIONS AND/OR REFERRALS?
In order to best monitor your health and fulfill our ethical and legal responsibilities, you need an appointment with your doctor to get further prescriptions and referrals. Please ensure you have repeats on routine scripts to last at least a minimum period.
HOW DO I GET MY TEST RESULTS?
Your doctor will discuss how you should follow up the results of any tests ordered. You may be asked to make a follow-up appointment, or to call the practice to determine if you need to come in to discuss your results. If your results are concerning or urgent, a doctor will contact you. Please ensure your contact details are up-to-date.
CAN I CHOOSE WHICH DOCTOR I SEE?
Yes, you can choose your doctor at the time of booking. If he or she is busy, another doctor may be offered.
WHAT ABOUT FOLLOW UPS, RECALLS AND REMINDERS?
Anson Medical have safe and appropriate systems which allow us to facilitate timely follow-up appointments as required and act upon any pathology, histology or other investigative tests in a prompt and protected environment.
CAN TWO OR MORE PEOPLE ATTEND THE SAME APPOINTMENT?
Yes, you can make a double appointment. Please advise our reception staff when you book so we can reserve additional time for you.
DO I NEED TO BOOK FOR A LONGER CONSULTATION?
Longer appointments are available for more complex issues upon request. Please advise our reception staff when you book your appointment so we can reserve additional time for you.
CAN I HAVE A DOCTOR VISIT ME AT HOME?
Home visits are available to patients of the practice, but limited to circumstances where the patient’s condition prevents them from attending the surgery. As it’s better to diagnose and treat in the surgery, we ask you to come in whenever possible.
HOW DO I CANCEL OR RESCHEDULE AN APPOINTMENT?
Please call our reception staff as soon as possible if you need to cancel or reschedule an appointment.
WHAT PAYMENT METHODS ARE AVAILABLE?
Fees are payable at the time of consultation by cash, EFTPOS, Visa or Mastercard. For your convenience, Medicare claims can be electronically transmitted to Medicare and directly deposited into your bank account if you’ve previously registered your bank details with Medicare. Bulk billing is available at the doctor’s discretion.
IS THERE DISABLED ACCESS?
Wheelchair access is available via the Anson Street entrance. Please ring the bell on arrival.
WHAT ARE YOUR PRIVACY POLICIES?
Anson Medical complies with all confidentiality and privacy obligations, following the “Code of Practice for the Management of Health Information in Medical Practices”. All patient information and medical records are strictly confidential. We use this information to manage your personal health care. We may disclose selected information to various other health services involved in supporting your health care management. If you have any questions about how we handle your personal information, please speak to our reception staff.
Fees may change subject to the doctor's discretion depending on the complexity of your consultation.
Bulk billing available to children, students, pensioners, Veterans’ Affairs card holders and some Health Care card holders.
Please make sure your concession details are recorded with our reception team.
Work Related Injuries or Illnesses
If your injury or illness is related to your work, please advise reception when booking your appointment.
Your Employer Insurance information will be required for work related matters.
Until you have a claim number for your work related injury, all appointments will need to be paid for.
A fee of $81.00 applies per consultation for work related injuries/illness.
Please phone us on 02 6361 8448 to book your first appointment with our practice.
New patients will need to complete personal information paperwork and provide Medicare (and concession details) prior to seeing the doctor.
*New patients should arrive 10 minutes prior to your appointment to complete required documents.